THIS APPENDIX APPLIES TO THE USE OF THE RALEIGH APP 

PLEASE READ THESE APP LICENSE TERMS CAREFULLY 

BY CLICKING THE “ACCEPT” BUTTON BELOW: A) YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS; B) YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO A BINDING CONTRACT; AND C) YOU AGREE TO BE BOUND BY THESE TERMS. 

 

1. Introduction

a. We are Accell Nederland BV (we, Accell, us).

b. If you require any support regarding the App, you can contact us through the Raleigh website raleighbicycles.com ("Website") or by calling our customer service number +31513788001.

c. These are our license terms and conditions of use ("Terms") for the Raleigh app ("app"), which can be installed from Google Play and the App Store.

d. The ways in which you may use the App may also be controlled by the rules and policies of Google Play or the App Store (as applicable) and the applicable App Store rules will govern if there is any conflict between those and these Terms.

e. The app allows you to create and activate your personal account and link your e-bike to your account.

f. By using the App, you agree to these Terms of Use. You must be 18 years or older to use the App. These Terms of Use were last updated on June 1, 2025.

 

2. Services

a. The app provides access to various functionalities and/or services related to the connected e-bike.

b. We reserve the right to change, modify or discontinue the functionality of the app at any time without notice. We also reserve the right to discontinue the app without notice.

c. We may also change these terms to reflect changes in relevant legislation or to introduce additional features.

d. From time to time, we may automatically update the App to improve performance, enhance functionality, reflect operating system changes, or address security issues. We may also prompt you to update the App for these reasons. If you choose not to install such updates or opt out of automatic updates, you may not be able to continue using the App.

 

3. Subscription

Users who have purchased a connected e-bike have the option to take out a subscription with connectivity via raleighbicycles.com . Customers can take out this subscription at any time under the latest applicable terms and conditions, which can be consulted via raleighbicycles.com. If the customer, where available, opts for a subscription with insurance, the customer must also accept the terms and conditions of the insurer. The insurance terms and conditions can be consulted on the website raleighbicycles.com and in the app. Costs may be associated with the various subscription types: the latest applicable prices are stated on the website and in the app. The options and features in the app are determined based on the chosen subscription. The user has the right to cancel the subscription within 14 days after entering into the subscription without giving reasons, after which the user will receive a full refund. 

 

4. Obligations

a. You agree to use the App only for lawful purposes and in accordance with the applicable App Terms of Use. In exchange for your agreement to abide by these Terms, you may download or stream a copy of the App to your Device and access, use and display the App on your Device for your personal purposes.

b. You may not violate the security measures of the App.

c. The App may contain links to sites operated by third parties and/or content or materials owned or uploaded by third parties. We do not endorse, are not responsible for, and shall have no liability in connection with any third party content which you may access as a result of your use of the App.

 

5. Liability

When we are liable to you. 

a. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud; or for any legal rights and remedies available to you under consumer law.

b. Where we are liable for damage to your property. If defective digital content we have supplied damages a device or digital content owned by you, we will repair the damage or pay you compensation. However, we are not liable for damage that you could have avoided by following our advice to apply an update that was offered to you free of charge or for damage caused by you not following the installation instructions correctly or not having the minimum system requirements advised by us.

c. We are only liable for foreseeable loss and damage that we cause. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

 

When we are not liable to you 

Except where it arises from our negligence or breach of these terms, we are not responsible for, and will have no liability for:

a. any third party content;

b. any unauthorized access to or use of the App (or the servers on which the App is hosted); or

c. any damage or loss suffered as a result of your use of the App or the use of any content accessed on or in connection with the App.

Disclaimer of Warranties 

d. We do not guarantee the availability of the App. No guarantee is given regarding the availability of the App, and we will not be liable for any temporary or permanent unavailability of the App. We reserve the right to suspend access to all or part of the App, or to close it indefinitely without notice.

e. We do not warrant that the App is error-free. We will use commercially reasonable efforts to ensure that the App is error-free. However, we cannot and do not warrant that the features or content on, or accessible from or through, the App are error-free, complete, or accurate.

f. We are not liable for business losses. The app is for domestic and private use. If you use the app for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

g. You are responsible for security and virus protection. You are solely responsible for ensuring that you have appropriate equipment and security and virus protection before using the App. We will use commercially reasonable efforts to ensure that the App is secure, but we cannot and do not guarantee:

1. that the App, its content or the server(s) that make it available are error-free, virus-free or free of other harmful components;
2. the security of information transmitted over the Internet, and you understand that the App does not guarantee the confidentiality of any account information you upload, create, store and/or otherwise use in connection with the App;
3. availability of the app for a specific amount of time;
4. to provide accurate information at all times; or
5. compatibility with devices or software not specifically identified as compatible in these Terms.

h. Back up content and data used with the app to protect yourself in case of any problems with the app.

i. Check that the app is suitable for you. It is not designed to meet your individual needs. Check that the app's facilities and functions meet your needs.

j. We make no other warranty or guarantee in relation to the App or your use of it.

 

6. Privacy

a. Under data protection law, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data and how to exercise them. This information is provided in our privacy policy which can be found on the website.

b. Please note that Internet transmissions are never completely private or secure, and any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

 

7. Intellectual property

a. If you comply with these Terms, we grant you a non-exclusive, non-transferable, limited, revocable right to use the App for non-commercial purposes.

b. The App and all content made available through the App, including software, images, graphics, logos, documents, texts, slogans, user content and other information, as well as all associated intellectual property rights (including copyrights, database rights and trademark rights) and other rights, are the exclusive property of us and our licensors.

c. You may not copy, display, republish, translate, offer, transmit or distribute in any way any part of the App, including any Content, unless expressly permitted in writing by us and our licensors.

 

8. Location and modification

a. These terms of use can be read and downloaded in the app and on the website. The latest version of the terms of use as included in the app and on the website is always applicable and will be updated from time to time.

b. We may terminate your rights to use the App at any time by contacting you if you have materially breached these Terms.

c. If we terminate your rights to use the App: 

d. You must cease all activities permitted by these Terms, including your use of the App; and

e. You must delete the App from all devices in your possession and immediately destroy all copies of the App you have and confirm to us that you have done so.

 

9. General

a. We will not be liable for any delay or failure to comply with our obligations under these terms if such delay or failure results from any cause beyond our reasonable control, such as natural disaster, war, riot, civil commotion, act of terrorism, theft, malicious damage, epidemic, pandemic, compliance with any law or governmental order, rule, regulation or guideline, accident, failure or malfunction of plant, machinery, systems or vehicles, fire, flood, extreme weather conditions, power failure, failure of telecommunications networks or non-performance of our suppliers or subcontractors.

b. We may transfer our rights and obligations under these terms to another organisation. We will always inform you in writing if this happens and we will ensure that the transfer does not affect your rights under these terms.

c. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.

d. No one else shall have any rights to enforce any provision of these terms and conditions except any members of our group of companies from time to time.

e. If you download or stream the App to a phone or other device that is not yours, you must have permission from the owner to do so. You are responsible for complying with these Terms, regardless of whether you own the phone or other device.

f. By using the App, you agree that we may collect and use technical information about your router and the devices on which you use the App, along with related software, hardware and peripherals to improve our products.

 

10. Restrictions on use:

You must: 

a. not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example by hacking into or introducing malicious code, such as viruses or harmful data, into the App or any operating system;

b. not to remove, delete, alter or obscure any Trademarks or any copyright, trademark, patent or other intellectual property or proprietary rights notices from the App, including any copy thereof;

c. not infringe our or any third party's intellectual property rights in relation to your use of the App (to the extent that such use is not licensed under these Terms);

d. not transmit any material which is defamatory, offensive or otherwise objectionable in relation to your use of the App;

e. not use the App in any manner that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;

f. not collect or harvest any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers running the App;

g. sublicense , lend, provide or otherwise make available the App in any form, in whole or in part, to any person, including by making the App available on a network where it may be accessed by more than one device at a time, without our prior written consent; 

h. not copy the App except as part of normal use of the App or where necessary for back-up or operational security;

i. not translate, merge, adapt, vary, modify or adapt the App, in whole or in part, nor allow the App or any part thereof to be combined with, or incorporated into, other programs, except as necessary to use the App on the Device as permitted in these Terms;

j. not to disassemble, decompile , reverse engineer , decrypt or otherwise attempt to gain access to the source code of the App or any part thereof, nor create derivative works based on the whole or any part of the App, nor attempt to do any such things;

k. comply with all applicable technology control or export laws and regulations applicable to the technology used or supported by the App.

 

11. General

a. We may transfer our rights and obligations under these terms to another organisation. We will notify you in writing if this happens and we will ensure that the transfer does not affect your rights under the contract. You may not transfer your rights or your obligations under these terms to another person unless we agree in writing.

b. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

c. If we delay in enforcing these terms, we can still enforce them later. If we delay in requiring you to do anything you are required to do under these terms, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you later.

 

12. Applicable law

These terms of use are governed by Dutch law.