1. Definitions 

• Offer: an offer from Accell Nederland BV (hereinafter: “Accell Nederland”) for the purchase of the Product, including a purchase price, payment obligations, additional costs, an indication/expected delivery time, and in which the applicability of these general terms and conditions is included; 

• Accell Nederland: the company that sells bicycles and accessories under the trade name Accell Nederland; 

• Reflection period: the period of 14 days after receipt within which the Customer can make use of his right of withdrawal; 

• Right of withdrawal: the Customer's option to cancel the Distance Contract within the Reflection Period; 

• Customer: the natural person, not acting in the exercise of a profession or business, with whom Accell Nederland enters into a Distance Agreement; 

• Model withdrawal form: the European model withdrawal form included in Appendix 1 to these general terms and conditions; 

• Distance contract: any agreement concluded between Accell Nederland and Customer within the framework of an organised system for the sale of Products, digital content and/or services, whereby up to and including the conclusion of the agreement exclusive use is made of one or more techniques for distance communication; 

• Party: Accell Nederland or the Customer individually; 

• Parties: Accell Nederland and the Customer jointly; 

• Product: e-bike with associated accessories and possibly including chosen subscription, as sold by Accell Nederland; 

• Website: raleighbicycles.com. 

 

 

2. Applicability 

1. These general terms and conditions apply to every offer and agreement between Accell Nederland and Customer to which Accell Nederland has declared these general terms and conditions applicable, insofar as the Parties have not expressly deviated from these general terms and conditions in writing. 
2. Before the Distance Agreement is concluded, the text of these general terms and conditions will be made available to the Customer. If this is not reasonably possible, Accell Nederland will indicate before the Distance Agreement is concluded in what way the general terms and conditions can be viewed at Accell Nederland and that they will be sent to the Customer free of charge upon request. 
3. If the Distance Agreement is concluded electronically, the text of these general terms and conditions will be made available to the Customer electronically before the Distance Agreement is concluded in such a way that the Customer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the Distance Agreement is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the Customer electronically or otherwise at the Customer's request. 
4. If a situation arises between the Parties that is not covered by these general terms and conditions, this situation must be assessed in the spirit of these general terms and conditions. 
5. If Accell Nederland does not always require strict compliance with these general terms and conditions, this does not mean that the provisions thereof do not apply, or that the Customer would in any way lose the right to demand strict compliance with the provisions of these general terms and conditions in other cases. 
6. specific product or service conditions apply in addition to these general terms and conditions, the provisions of the second and third paragraphs of this article shall apply accordingly . 

 

3. Quotes and Offers 

1. All offers from Accell Nederland are without obligation, unless a term for acceptance has been set. An Offer expires if the Product to which the offer relates is no longer available in the meantime. 
2. Accell Nederland cannot be held to its offers if the Customer could reasonably understand that the offers, or a part thereof, contain an obvious error or mistake. 
3. Each Offer contains such information that it is clear to the Customer what rights and obligations are attached to the acceptance of the Offer. This concerns in particular the price including taxes, any delivery costs, the manner in which the Distance Contract will be concluded and which actions are required for this, whether or not the Right of Withdrawal applies , the method of payment, delivery and execution of the Distance Contract, the term for acceptance of the Offer, or the term within which Accell Nederland guarantees the price, the amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular basic rate for the means of communication used, whether the Distance Contract is archived after it has been concluded, and if so, how it can be consulted by the Customer and the manner in which the Customer can check the data provided by him in the context of the Distance Contract before concluding the Distance Contract and, if necessary, restore it. 
4. The prices stated in an Offer are inclusive of VAT and other government levies as well as any costs to be incurred in the context of the Distance Agreement, including administration costs, unless otherwise indicated. Transport and assembly costs are stated separately and are expressly not included in the prices stated in the offers. 
5. If the acceptance (whether or not on minor points) deviates from the Offer included in the offer, Accell Nederland is not bound by it. The Distance Agreement will then not be concluded in accordance with this deviating acceptance, unless Accell Nederland indicates otherwise. 
6. All statements by Accell Nederland of numbers, sizes, weights, colours and/or other indications have been made with care. Accell Nederland does not guarantee that deviations will occur in this regard . Mistakes, such as pricing errors on the website raleighbicycles.com, in advertisements, offers, quotations, publications, order confirmations, invoices and other documents originating from Accell Nederland, do not bind Accell Nederland. 
7. Quotations and offers, including brochures and the Website, are without obligation and are only valid as an invitation to place an order. 

 

4. The Agreement 

1. Subject to the provisions of paragraph 4, the Distance Agreement is concluded at the time the Customer accepts the Offer and meets the conditions set by Accell Nederland. 
2. If the Customer has accepted the Offer electronically, Accell Nederland will immediately confirm receipt of acceptance of the Offer electronically. As long as receipt of this acceptance has not been confirmed by Accell Nederland, the Customer may terminate the Distance Agreement. 
3. If the Distance Agreement is concluded electronically, Accell Nederland will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the Customer can pay electronically, Accell Nederland will take appropriate security measures to that end. 
4. Accell Nederland may, within the legal framework, inquire whether the Customer can meet its payment obligations, as well as all facts and factors that are important for responsibly entering into the Distance Agreement. If, based on this investigation, Accell Nederland has good reasons not to enter into the Distance Agreement, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution. 

 

5. The price 

1. During the period of validity stated in the Offer, the prices of the Products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates. 
2. Price increases after the conclusion of the Distance Contract are only permitted if the Customer has the option to terminate the Distance Contract with effect from the day on which the price increase takes effect. 

 

6. Delivery, execution and amendment of agreement; price increase 

1. The place of delivery is either the address that the Customer has provided to Accell Nederland, or the address of the selected dealer in the case of click and collect. 
2. Delivery times are only approximate. Accell Nederland will deliver the accepted orders at a time to be specified and will keep the Customer informed about the delivery time and the actual time of delivery. If the delivery is seriously or unreasonably delayed after Accell Nederland has informed the Customer about the time of delivery, or if it appears that an order cannot be executed or can only be executed in part, the Customer will be notified of this no later than 30 days after placing the order. In that case, the Customer has the right to terminate the Distance Agreement. 
3. In the event of termination in accordance with the previous paragraph, Accell Nederland (if applicable) will refund the amount paid by the Customer as soon as possible, but no later than 14 days after termination. 
4. If delivery of an ordered Product proves impossible, Accell Nederland will make every effort to provide a replacement article. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement article is being delivered. The Right of Withdrawal cannot be excluded for replacement articles. The costs of any return shipment are for the account of Accell Nederland. 
5. The day and time of delivery depend on the delivery schedule of the carrier. It is not possible to change an appointment. In principle, no delivery takes place on Saturdays or Sundays, in the evenings or on public holidays. 
6. Delivery will take place at the Customer's door or at the selected dealer in the case of click and collect. The employee of the carrier is not permitted to enter the Customer's home, the shed or other immovable property belonging to the home without the Customer's permission. 
7. The risk of damage and/or loss of Products rests with Accell Nederland until the moment of delivery by Accell Nederland to the Customer or a previously designated representative made known to Accell Nederland , unless expressly agreed otherwise. 
8. Accell Nederland has the right to have certain activities - such as, but not limited to, the execution of warranty work, the transport and the installation of articles - carried out by third parties. 
9. If during the execution of the Distance Agreement it appears that it is necessary to change or supplement it for a proper execution thereof, the Parties will adjust the Distance Agreement in a timely manner and in mutual consultation. If the nature, scope or content of the Distance Agreement, whether or not at the request or instruction of the Customer, the competent authorities, etc., is changed and the Distance Agreement is thereby changed in qualitative and/or quantitative terms, this may have consequences for what was originally agreed. As a result, the originally agreed amount may be increased or decreased. Accell Nederland will provide a price quote for this in advance as much as possible. An amendment to the Distance Agreement may change the originally stated term of execution. The Customer accepts the possibility of amendment to the Distance Agreement, including the amendment to the price and term of execution. 

 

7. Payment 

1. Unless otherwise specified in the Distance Contract or additional conditions, the amounts owed by the Customer must be paid within 14 days after concluding the Distance Contract. 
2. When selling products to consumers, the consumer may never be obliged in general terms and conditions to make an advance payment of more than 50%. If an advance payment has been agreed, the consumer cannot assert any rights regarding the execution of the order or service(s) in question before the agreed advance payment has been made. 
3. The Customer has the obligation to report any inaccuracies in payment details provided or stated to Accell Nederland without delay. 
4. If the Customer fails to meet its payment obligation(s) on time, after Accell Nederland has notified the Customer of the late payment and Accell Nederland has granted the Customer a period of 14 days to meet its payment obligation, if payment is not made within this 14-day period, the Customer will owe statutory interest on the amount still owed and Accell Nederland will be entitled to charge the extrajudicial collection costs incurred by it. These collection costs amount to a maximum of: 15% on outstanding amounts up to EUR 2,500; 10% on the next EUR 2,500; and 5% on the next EUR 5,000 with a minimum of EUR 40. Accell Nederland may deviate from the stated amounts and percentages to the benefit of the Customer. 
5. All Products delivered by Accell Nederland remain the property of Accell Nederland until the Customer has fulfilled all its payment obligations. 

 

8. Right of withdrawal 

1. The Customer has the option to terminate a Distance Agreement regarding the purchase of a Product during a Reflection Period of 14 days without giving reasons. Accell Nederland may ask the Customer for the reason for withdrawal, but may not oblige the Customer to state his reason(s). The Reflection Period commences on the day after the Customer, or a third party designated by the Customer in advance, who is not the carrier, has received the Product. 
2. The risk and burden of proof for the correct and timely exercise of the Right of Withdrawal lies with the Customer. 

 

9. Customer's obligations during the Cooling-off Period 

1. During the Reflection Period as referred to in Article 8.1, the Customer shall handle the Product and its packaging with care. He shall only unpack or use the Product to the extent necessary to determine the nature, characteristics and functioning of the Product. The starting point here is that the Customer may only handle and inspect the Product as he would be allowed to do in a shop. A maximum of 10 kilometres may be driven to determine the nature, characteristics and functioning of the Product. 
2. The Customer is only liable for any diminished value of the Product resulting from the handling of the Product which goes beyond what is permitted in paragraph 1. 

 

10. Exercise of the Right of Withdrawal by the Customer and associated costs 

1. If the Customer exercises his Right of Withdrawal, he shall report this within the cooling-off period by means of the model withdrawal form (attached as Appendix 1 ) or in another unambiguous manner to Accell Nederland. 
2. As soon as possible, but no later than 14 days from the day following the notification referred to in paragraph 1, the Customer shall return the Product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the dealer where the Product was delivered or the nearest dealer, in accordance with the reasonable and clear instructions provided by Accell Nederland. 
3. If the Customer exercises his right of withdrawal, he will be responsible for at most the costs of return. 
4. If the Customer has paid an amount to Accell Nederland, Accell Nederland will refund this amount as soon as possible, but no later than 14 days after the return or cancellation. The refund period starts on the day the Product is received in the warehouse of Accell Nederland. 

 

11. Exclusion of the Right of Withdrawal 

1. Accell Nederland can only exclude the Customer's Right of Withdrawal to the extent provided for in paragraph 2 of this article. 
2. Exclusion of the Right of Withdrawal is only possible for Products: (a) that have been created by Accell Nederland in accordance with the Customer's specifications; (b) that are clearly personal in nature; and/or (c) that cannot be returned due to their nature. 

 

12. Conformity and warranty 

1. Accell Nederland guarantees that the Products comply with the Distance Agreement, the specifications stated in the Offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the Distance Agreement is concluded. 
2. The Product is subject to the statutory warranty period. To the extent permitted by law, Accell Nederland sets this warranty period at two years for the entire Product. The warranty does not cover damage or defects resulting from accidents; incorrect assembly or installation of the Product by the user; incorrect or careless use; incorrect operation or transformation of the Product; maintenance contrary to the maintenance instructions of the Product or lack of maintenance of the Product by the Customer. The warranty does not apply to parts that naturally deteriorate in quality through normal use and must be replaced. Scratches and cosmetic damage (such as colour fading and paint chips) are not covered by the warranty. 
3. The warranty period commences at the time of delivery to the Customer, whether or not via the dealer in the case of click and collect. 
4. Claims under the warranty must be submitted to the nearest dealer, presenting the Product for inspection. The original purchase receipt must be submitted at the same time. as well as the original warranty certificate supplied with the Product must be handed over to the nearest dealer. 
5. The rights granted to Customer in this article are without prejudice to the rights to which Customer is entitled under the law. 

 

13. Intellectual property 

1. All intellectual property rights relating to the Products shall at all times remain with Accell Nederland. 
2. Accell Nederland reserves the rights and powers to which it is entitled under the Copyright Act and other intellectual laws and regulations. Accell Nederland has the right to use the knowledge acquired by it through the execution of a Distance Agreement for other purposes, provided that no strictly confidential information of the Customer is brought to the attention of third parties. 

 

14. Data and files, privacy 

1. These general terms and conditions apply to the website(s) operated by Accell Nederland and to all Products and services offered and delivered by Accell Nederland to Customers via the internet. 
2. Accell Nederland treats the Customer's data confidentially. These will not be made available to third parties, unless Accell Nederland is legally obliged to do so, or if this is necessary for the delivery of the Product or service. To the extent that the data provided by the Customer qualifies as personal data, Accell Nederland will observe all relevant privacy laws and regulations when processing these data. The privacy policy on the Raleigh website sets out which personal data Accell Nederland processes for which purposes, and how privacy laws and regulations are dealt with. 

 

15. Subscription 

1. Customers who have purchased a Product have the option to take out a subscription with connectivity via the Website. Customers can take out this subscription at any time under the most recent applicable conditions, which can be consulted via the Website. If the Customer, where available, opts for a subscription with insurance, the Customer must also accept the conditions of the insurer. The insurance conditions are available via the Website. Costs may be associated with the various subscription types: the prices are stated on the Website. The Customer has the right to cancel the subscription within 14 days after entering into the subscription without giving reasons, after which the Customer will receive a full refund. 

 

16. Customer Service 

1. The Customer can contact Accell Nederland via the contact form on the Website or by telephone on +31513788001.

 

17. Applicable law and disputes 

1. All legal relationships in which Accell Nederland is a party are exclusively governed by Dutch law, even if an obligation is performed in whole or in part abroad or if the party involved in the legal relationship is domiciled there. The applicability of the Vienna Sales Convention is excluded. Parties will only appeal to the court after they have made every effort to settle a dispute by mutual agreement. 

 

18. Location and change of conditions 

1. These general terms and conditions can be read and downloaded from the Website. The Customer has declared to have read these general terms and conditions and has agreed to them before the Distance Agreement could be concluded. These general terms and conditions of Accell Nederland BV were drawn up on 1 June 2025. The latest version of the general terms and conditions as included on the Website always applies. 
2. The Dutch text of the general terms and conditions is always decisive for their interpretation. 

 

 

APPENDIX 1: European model withdrawal form 

 

Please complete and return this form only if you wish to cancel the contract. 

To [entrepreneur's details]: 

 

I/We (*) hereby inform you that I/we (*) revoke my/our (*) agreement regarding the sale of the following goods (*)/provision of the following service (*) 

 

Ordered on (*)/Received on (*) 

 

Name(s) of consumer(s) 

 

Consumer(s) address 

 

Signature of consumer(s) 

[ only when this form is submitted on paper] 

 

Date 

 

(*) Cross out what does not apply