The Raleigh ONE is everything a city bike should be, and nothing it shouldn't. Lightweight, smart, and built to last. Backed by a dealer network that actually shows up when you need them.
RETURNS
Returning a home delivery order
This is how it works
Contact Customer Service via e-mail (support@raleigh.co.uk) or phone (0121 500194) to notify us of your return. Make sure you do this within 30 days from the delivery date of your order as determined by the courier delivery reports.
Our customer service team will provide you with a returns number and arrange a collection slot.
Securely repackage your item(s) into their original packaging in time for the collection slot. If the original packaging is no longer usable, you must ensure the bike is securely packaged to prevent any damage in transit. We can provide new packaging for your return, chargeable at £25.
The courier will collect the item(s) from you. After that it usually takes one working day for the products to be delivered to Raleigh.
Once we receive your return it will be inspected and your refund will be issued within 14 working days. We charge £35 for a return, which we deduct from your refund.
You can view our full returns information and FAQs here: Returns
Faulty items
Can be returned within 30 days of delivery. This is free of charge.
After examination in our warehouse to validate the product is faulty, a full refund will be issued.
The refund will be issued within 10 working days after the fault verification.
Returning a click and collect order
How it works
Before contacting the store you collected your item(s) from: contact Customer Service via e-mail (support@raleigh.co.uk) or phone (01271 500194) to notify us of your return. Make sure you do this within 30 days from the collection date of your order. This is to ensure that your refund is issued successfully.
Our customer service team will provide you with a returns number.
Return the bike to the store which you originally collected your item(s) from.
Raleigh will then liaise with our partner dealer who will repackage the product(s). Raleigh will also arrange collection from our partner dealer the next working day.
Once we receive your return it will be inspected and your refund will be issued within 14 working days. We charge £35 for a return, which we deduct from your refund.
You can view our full returns information and FAQs here: Returns
Faulty items
Can be returned within 30 days of delivery. This is free of charge.
After examination in our warehouse to validate the product is faulty, a full refund will be issued.
The refund will be issued within 10 working days after the fault verification.
Shipping
Home delivery
Shipping charges
Free delivery on all bikes
How does it work?
Once you’ve found your dream bike, head to checkout and choose ‘Home delivery’ as your shipping method
Type in your address details, click proceed to billing and finish your order
After we’ve got your order, our Cytech-trained mechanics will build your brand new bike and carry out the necessary PDI safety checks
So your bike can fit in the box, we’ll loosen the handlebars and turn them to one side
DX will deliver your bike to your home (they’ll give you a tracking number to keep an eye on your bike’s journey)
When your bike arrives, all you need to do is attach the ancillary items (such as pedals and baskets) and turn and tighten the handlebars. Don’t worry, we’ll include instructions for this bit
Hop on and enjoy your ride!
Lead times
Please allow up to 3-5 working days for your order to be built, safety checked and dispatched. You will receive an email from DX when your bike leaves us, advising a delivery date.
Collect in store
How does it work?
Once you’ve chosen the perfect bike, head to checkout and choose ‘Collect in Store’ as your shipping method
Fill in your postcode and find your nearest store
Click proceed to billing and finish your order
After we process your order, you’ll get an order confirmation with all the details you need from your chosen dealer
The dealer will assemble your bike for free – when it’s ready, they’ll contact you to arrange a collection time
For security, you’ll need to print your order confirmation and bring it with you (if you don’t have a printer, you can bring the order number along with a form of ID)
The retailer will either stamp your confirmation or give you a dated receipt to acknowledge that your order has been collected
Collect your bike and enjoy the ride!
Lead time
Please allow up to 7 working days for your order to be delivered into the store. The store will then build and inspect your bike, then be in touch to arrange the collection.
Which stores are available for Collect in Store?
You can use our Store Locator to find the stores that provide Collect in Store.
The Raleigh ONE is everything a city bike should be, and nothing it shouldn't. Lightweight, smart, and built to last. Backed by a dealer network that actually shows up when you need them.
Meet the Raleigh ONE, our smart, connected e-bike built for the everyday ride and the spontaneous detour.
With low-maintenance components and app-enabled security, the ONE is your go-anywhere companion.
Add a membership to unlock even more protection: theft alerts, smarter maintenance and total peace of mind.
Connected with the present.
THIS ISTHE ONE.
SMART URBAN E-BIKE
Smooth, silent, and built for low-maintenance city riding.
INTEGRATED APP
Stay connected with tracking, locking, and ride stats.
MEMBERSHIP TIERS
Upgrade to unlock intelligent security, services and insurance.
Grippy, comfortable and tram-track-proof for confident city riding.
HYDRAULIC DISK BRAKES
Reliable stopping power in all conditions, wet, dry or muddy.
CARBON BELT DRIVE
No grease, no mess, no maintenance headaches. Just ride.
INTEGRATED LIGHTS
Dual front lights with adjustable brightness and smart automatic mode keep you visible day and night.
SMART FEATURES
ANTI-THEFT
PROTECTION
Every Raleigh ONE comes with built-in digital security. Upgrade through memberships for even more protection.
FOREVER FREE
AUTO-ARM & BIKE ALARM
Walk away and your bike arms itself. If anyone tampers with it, the alarm sounds, lights flash and you get instant alerts.
FOREVER FREE
STOLEN MODE
Flag your bike as stolen. The ONE sends frequent location updates, lets you share a live tracker for recovery, and locks down its electronic components so thieves can’t use or repurpose them.
ADD-ON
GPS TRACKING
Energy-efficient GPS tracking using last-known location logs, armed, disarmed or disturbed.
ADD-ON
THEFT-INSURANCE (ADD-on)
Covers theft including theft of parts or accessories and total write-off.
MAKE YOUR BIKE
EVEN SMARTER
ADD-ON
BIKE SHARING
Share with up to four trusted friends or family members. (COMING SOON)
ADD-ON
TOUCH & GO
Your phone connects in the background. Tap the power button and ride.
ADD-ON
SMART MAINTENANCE
Usage-based reminders keep your bike running at its best.
ADD-ON
OVER THE AIR UPDATES
Your bike improves automatically, no cables, no faff.
arm bike
support 
BIKE SHARING
REPORT STOLEN